Welcome to Insight Phone Counseling

Real Change is Possible

Please fill out the form on the left to schedule a free consultation to discuss your goals and learn about how phone counseling could help you. Also feel free to browse the Case Examples section in the menu above to learn about how previous clients have benefited from phone counseling.

About Tim Desmond, LMFT

Choosing a phone counselor is an important decision.

I believe that human beings are incredibly resilient and are capable of recovering from any difficulty. I have worked with hundreds people suffering from anxiety, depression, relationship problems, and countless other situations. Through this process I have learned that people can not only change, but they can use any experience to become stronger.

Making deep changes is different for everyone. Some people just need to understand themselves better, and others benefit from learning new skills and tools that are specific to their difficulty.

Some advantages to phone counseling

  • Privacy – You can have a phone counseling session from the privacy of your home, office or car.
  • Ease – It can require a lot of courage to begin counseling. It is less scary to do so over the phone for many people.
  • Anonymity – It can be easier to feel safe and open up to a counselor over the phone. This can lead to therapy being more effective.
  • Convenience and accessibility – You don’t have to drive to an office, saving time, gas and stress.
  • Research suggests it is just as effective – Several studies have come out looking at different forms of phone counseling and many therapists are publishing their experiences. From all of this research, it seems that therapy over the telephone can be just as effective as being in person.

Some disadvantages to counseling by telephone

  • Being physically present with your counselor may help you feel more connected with him or her.
  • Some people feel safer letting themselves become emotional in the physical presence of another person.
  • Bad phone connections and other technical issues can interfere with phone sessions.
  • Phone counseling is not appropriate for people who are homicidal, suicidal, self injuring, or requiring more care than one session per week. Phone counselors are less likely to be aquainted with your local emergency service options.

What has research shown about phone counseling?

There have been many studies on telephone counseling over the past 15 years. A recent study in the Journal of Counseling and Development showed that people are generally more satisfied with phone counseling than face-to-face counseling. A much higher percentage (93% for telephone compared to 63% for face-to-face) said they would seek counseling again. It also found that more than half (58%) of people who had experienced both phone and in-person counseling preferred phone.

Other studies found that people who are experiencing depression were less likely to drop out of telephone therapy and consistently showed improved mood. One such study was published in the Archives of General Psychiatry in 2005.



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